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January 12, 2022
How do you fix employee performance? As a business advisor in the restoration industry, the most common frustration I hear from clients is dealing with underperforming employees. Since we know the first step to solid problem resolution is clearly defining the problem, let’s take a look at the three reasons I’ve discovered for poor performing employees. Once the reasons are defined, we’ll be able to consider steps to repair the problem. 3 Reasons for Bad Employees Reason 1: Lack of Hiring, Training, and/or Expectations The first reason we don’t get what we expect from employees can be broken down into three distinct parts, and its origins go all the way back to the quality of your recruiting and hiring process. We need to look at the employee’s qualifications. Put simply, does the employee have the education and experience to perform the job they are currently occupying? A hospital wouldn’t hire an electrician to be the Chief of Neurosurgery, nor would they hire a neurosurgeon to be an electrician. Neither has the background, education, or possibly even the aptitude to do the other’s job. The second part is this: did we provide the proper training to help the employee succeed in
November 21, 2021
How Can You Be the Best Service-Based Company? A lesson in excellence I’m not easily impressed by service companies. In fact, after being disappointed in the way most service companies perform, I’ve come to expect very little. However, I recently had the opportunity to do business with a company every service-based operation should consider copying. This company was the model of the type of professionalism, quality, and consistency you just wish every company would emulate. On top of that, they were the least expensive option available, which is odd, because I NEVER go with the lowest bidder (just as a matter of principle). What’s also interesting is that I knew these guys would perform right from the start. Let’s back up. The company I’m referring to applies epoxy coatings to concrete floors. You know—the type of coatings neat freaks like me have applied to their garage floors just because. After all, you wouldn’t want to park your 1984 Yugo on just any floor, right?! I’ve either epoxied or had someone else epoxy every garage floor I’ve had for the past twenty-five years. At one time, I actually decided it would be a good idea for the restoration business I owned to offer this service, so I happen to