Supervisory Training Program

Build From Within

Overview of the Supervisory Training Program

An on-site supervisor who is trained in professional skills including understanding authority, communication, customer service, and time management leads to greater performance. You will see improvements in job completion time, customer satisfaction, and employee turnover.

About the Supervisory Training Program


This program encompasses structured learning with measurable results. Correct behaviors are taught early on, so job sites are managed more efficiently and effectively. Potential future leaders of the company understand the cornerstones of successful supervision, and day-to-day responsibilities are managed correctly.


18 hours of web-based training over six months. This is separated into 12 every-other-week sessions, each lasting 90 minutes. Instruction is divided into three modules of skill-based training. Class size is limited to 12 students participating in live webinars, ensuring a strong group dynamic and individual attention.


Professionally trained supervisors implement key learning points from this program to increase profitability and professionalism. Expectations are communicated and employees are held accountable by a supervisor who understands coaching and management. Many problems are effectively handled on-site before arriving at the owner or project manager’s desk.

Your supervisor will learn:

Team Motivation
Constructive Criticism
Managing Conflict
Effective Discipline
Building Trust

Importance of Documentation
Setting Expectations
Continuous Improvement
Embracing Change
Responding to Concerns

Active Listening
Effective Coaching
Influencing Others
Decision Making

Module 1 | Role of a Supervisor:
Communicating effectively
Coaching employees
Understanding power and authority
Managing time and stress

Module 2 | Supervisory Functions:
Importance of good documentation
Expectations and Performance
Process of improvement
Embracing change

Module 3 | Human Resources:
Motivational Environment
Handling difficult employees
Managing conflict
Building trust and respect

Module 1 | Role of a Supervisor:
The importance of active listening and how it is done.

How coaching involves working with an employee to identify what needs to be improved and how the employee and supervisor can work together to accomplish their goals while supporting the employee throughout the process.

The role of a supervisor as it relates to accomplishing organizational goals and holding employees accountable.

The difference between someone’s ability and someone’s right, and how to influence others to exhibit desired behaviors.

The concept of doing the right thing at the right time for the right reasons.

Module 2 | Supervisory Functions:

Careful and complete documentation is essential for the organization.

Working smarter, not harder is the key to successful supervision.

Three performance measurements are needed to lead a team to higher performance.

The concept that change in every organization is inevitable and learning how to lead it by promoting a culture of change.

How problems are an everyday occurrence of supervision, and successful supervisors are those who know the issues on which to focus and respond in order to improve their area of responsibility.

Module 3 | Human Resources:

How supervisors can influence productivity by motivating their employees to contribute their ideas and efforts toward improved output and efficiency.

Guidelines for effective discipline

How to criticize constructively

How to properly handle conflict

Implementing components vital to building and sustaining mutual trust and respect

Enable supervisors to:

increase in job profitability

identify strong leaders for further advancement

increase your company’s brand and professionalis

fully comprehend roles and responsibilities

setting expectations for technicians

handle issues on-site before they need to be escalated

Particpant Feedback Survey Answers


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Supervisory Training Program


Per attendee

14 credit hours – IICRC
18 contact hours – RIA