Online training
Supervisory Training Program
Supervisors play a critical role in day-to-day performance. This program helps build the skills needed to communicate clearly, manage responsibilities, and keep jobs running efficiently, leading to better outcomes for both customers and teams.
12
Bi-Weekly Sessions
90
Minutes Each
14
IICRC CECs
$2,750
Per Attendee
About the Course
Supervisors often step into their role without the tools needed to manage people effectively. Without a clear approach, communication gaps, inconsistent expectations, and unresolved issues can impact performance.
This course helps supervisors build a stronger foundation by improving communication, reinforcing accountability, and handling challenges effectively.
This course helps supervisors build a stronger foundation by improving communication, reinforcing accountability, and handling challenges effectively.
Lead with clarity by understanding authority and responsibility
Use time and resources more effectively to improve performance
Communicate clearly with employees and customers
Improve job site efficiency through better oversight and coordination
Who this training is for:
- Lead Technicians
- Production Managers
- Future Supervisors
- Office Managers
Our Promise
By the end of the course, you’ll improve job completion time, increase professionalism, and handle problems more effectively, leading to stronger performance and better customer outcomes.
What Participants Will Walk Away With
This course is designed to help you:
Improve job profitability
Strengthen your company’s brand and professionalism
Set clear expectations for team performance
Identify strong leaders for future advancement
Gain a clear understanding of roles and responsibilities
Handle issues on-site before they need to be escalated
Meet the Instructor
Scott Tackett, ODCP
Director of Organizational Development
Scott is a recognized authority in human resources, organizational development, and leadership in the home services industry. He works closely with businesses and professionals to help them achieve growth and improve performance, and brings experience as a facilitator, business trainer, and former adjunct professor.
Course Structure
Understanding Your Role as a Leader
• Transitioning from peer to leader
• Leadership vs. management
• Key expectations and responsibilities
• Self-assessment: leadership style and personality
• Leadership vs. management
• Key expectations and responsibilities
• Self-assessment: leadership style and personality
Core Leadership Behaviors and Mindsets
• Growth mindset and accountability
• Leading by example
• Emotional intelligence basics
• Building trust and credibility
• Leading by example
• Emotional intelligence basics
• Building trust and credibility
Effective Communication for Leaders
• Active listening
• Giving clear directions
• Matching communication style to the situation
• Avoiding assumptions and misunderstandings
• Giving clear directions
• Matching communication style to the situation
• Avoiding assumptions and misunderstandings
Motivating and Engaging Your Team
• Recognition and praise strategies
• Understanding different motivators
• Creating a positive work environment
• Team dynamics in high-stress situations
• Understanding different motivators
• Creating a positive work environment
• Team dynamics in high-stress situations
Giving Feedback and Coaching for Improvement
• Constructive feedback models
• Coaching vs. correcting
• One-on-one meetings and follow-ups
• Practice with real-life examples
• Coaching vs. correcting
• One-on-one meetings and follow-ups
• Practice with real-life examples
Managing Conflict and Difficult Conversations
• Identifying root causes of conflict
• Staying calm under pressure
• Handling attitude and performance issues
• Role-play tough conversations
• Staying calm under pressure
• Handling attitude and performance issues
• Role-play tough conversations
Prioritizing, Delegating, and Time Management
• Daily planning and job scoping
• Delegation techniques for new leaders
• Prioritizing jobs during emergencies or peak load
• Preventing burnout—yours and your team’s
• Delegation techniques for new leaders
• Prioritizing jobs during emergencies or peak load
• Preventing burnout—yours and your team’s
Situational Leadership and Decision-Making
• Adapting your style to team maturity
• Making sound decisions under pressure
• When to involve others vs. lead decisively
• Managing field leadership in chaotic environments
• Making sound decisions under pressure
• When to involve others vs. lead decisively
• Managing field leadership in chaotic environments
Setting Expectations and Driving Performance
• Clear standards and KPIs
• Communicating expectations up front
• Following up and holding others accountable
• Leading shift huddles, toolbox talks, and debriefs
• Communicating expectations up front
• Following up and holding others accountable
• Leading shift huddles, toolbox talks, and debriefs
Building Culture and Leading with Integrity
• Defining team culture
• Modeling values and attitudes
• Reinforcing company mission in daily work
• Building trust across departments
• Modeling values and attitudes
• Reinforcing company mission in daily work
• Building trust across departments
Developing Your People and Yourself
• Identifying strengths and development areas
• Supporting career growth in your team
• Building a learning culture
• Leadership self-development plans
• Supporting career growth in your team
• Building a learning culture
• Leadership self-development plans
Capstone Workshop and Presentations
• Leadership scenarios and group problem solving
• Presentation of individual leadership plans
• Reflection: lessons learned and goals for the next 6 months
• Graduation and recognition
• Presentation of individual leadership plans
• Reflection: lessons learned and goals for the next 6 months
• Graduation and recognition
What Past Participants Are Saying
The results are in:
Build From Within
Ready to register or get more details?