Small business consulting, advisory services, and professional training.​

Our hands-on coaching, consulting, and advisory services for companies in the restoration, plumbing, hvac, and other direct labor service industries focus on critical areas including strategy, sales and marketing, sustainability, positive cash flow, and profitability.

Consulting and coaching to grow your small business quickly and profitably

Providing advanced business solutions to grow yourself, increase your company profits, and develop your people.

A team of restoration, plumbing, hvac, and other direct labor service business consultants with proven success

When you partner with Violand Management Associates, you will receive our best … and we will expect yours.

Our program includes:

Coaching to Help You Elevate Your Business



Business owners face challenges daily. We guide entrepreneurs, like you, through the day-to-day operations and growth of their company.



Our team of experienced advisors takes a personal interest in your business and works directly with you and your team. Your success is our success.



As a client, you receive a tailor-made program that provides you with the tools, coaching, and accountability you need to reach your goals.


Download our Business Continuity Guide today for FREE.

Business Consulting for Companies in Disaster Restoration, Plumbing, HVAC, and other Direct Labor Industries

Consulting Services


A visit to your location to evaluate and provide recommendations on core company functions, company culture, and employee performance.


Our Sustained Profitable Growth Model provides guidance and accountability for your business, its employees, and owners.


Create a strategic plan involving long-term goals, short-term strategies, a marketing plan, and a financial forecast to give you a competitive position.


Learn from and interact with other industry professionals. Provide assistance and seek advice on major business objectives and benchmarks.

Project-Based Engagements


Choosing the most rewarding markets and services to help you reach and sustain profitable growth.


Developing the next generation of leadership within your organization to cultivate success.


Re-energize your company to build a culture of high-achievement and strong financial performance.


We work with you to implement best practices that improve both your efficiency and effectiveness.


Buy, sell, or merge, we coach you on maximizing your company’s value and making sure you are ready also.


Create a healthier work-life balance while harmonizing your personal interests with business performance.

Ready to grow your direct labor service small business?

We developed our unique, three-point Sustained Profitable Growth™ approach to working with companies. Using this approach solves business issues and develops the professional and managerial acumen of key individuals to grow restoration, cleaning, and home service companies, creating a greater business impact.

This also allows us to offer more-effective solutions to business problems, using performance and tracking measures to address root causes rather than symptoms.

Violand has coached businesses just like yours since 1987 to improve profits and performance.

Disaster restoration, plumbing, HVAC, and other direct labor service companies face challenges unique to the industry. While some are external, the majority are internal, including hiring top-level talent, understanding best practices in policies and procedures, improving communication, and furthering sales and marketing. It is important to understand benchmarks and key performance indicators in your company’s financials and be aware when targets are missed. We show you how.

You deserve the small business of your dreams

Hiring us will get you there faster without all the headaches

In 2020, Violand clients collectively averaged benchmarks that were well beyond the direct labor service small business industries’ averages for growth in sales, net profit, and owner equity.

Sales Growth


Net Profit


Owner Equity





Scott Tackett

Scott is recognized as the leading authority in human resources, organizational development, and organizational leadership in the restoration and cleaning industries. He consults with numerous businesses and professionals to help them achieve maximum growth.

Tim Hull, CR

Tim is a leading expert on operations and organizational development in the restoration and cleaning industries. Tim works one-on-one with owners, managers, and key employees of restoration companies throughout North America.

Bill Prosch, CR

Bill is a highly respected coach, mentor, and entrepreneur, having spent most of his career in the restoration industry. After owning and running successful restoration companies for over thirty years, he now uses his unique insights to help businesses overcome difficult challenges and achieve their professional goals.

John Monroe

John is an authority in sales, sales management, and entrepreneurship, having worked for a Fortune 500 manufacturer and owned a franchise business. His experience and coaching style help clients exceed their goals in sales, cost control, and producing high-performing teams in any competitive environment.

Chris McQueen

Chris is a veteran of the restoration industry, having experience as an independent claims adjuster before becoming an estimate reviewer and a district manager for the world’s largest independent claims management company. He targets sustained growth for clients through team building, conflict resolution, and data analysis.

Josh Bachman

Josh is a seasoned veteran of the restoration industry with a background in operations, estimating, and project management for two highly respected restoration companies. His analytical approach and "meet you where you are" coaching style help clients create highly functioning teams to achieve sustained growth on their terms.

Shauna Parsons

Shauna is a business coach and mentor specializing in team development, business systems, and quality management. As the former owner of a concrete and foundation repair business she has a deep understanding of business operations and uses her knowledge to help businesses run more effectively and grow, while building the company’s culture.

Kelley Dolan

Kelley has over 20 years in the property restoration industry working for both small and large restorers. She has worked in senior leadership in all areas of the business, but most often in HR. She enjoys working with business leaders on projects around employee relations and development.


Coaching services for small businesses and customized business solutions devoted to the restoration, plumbing, hvac, and other direct labor service industries is what we do.