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ABOUT US

Since 1987, Violand Management Associates has been coaching restoration and cleaning contractors to achieve sustained profitable growth in their companies through our Advisory Services and individual training programs.

What We Believe

Companies do not grow people,
people grow companies
.

By educating your managers and key employees, they are able to elevate their service, increase their workload, and provide a higher rate of return on your investment in them. Violand Management Associates can customize any program to the specific needs of your company and your employees.

Our Role

Violand Management Associates guides restoration and cleaning contractors to achieve sustained profitable growth through our Advisory Services and individual training programs. We have helped hundreds of business owners achieve their dreams, whether that includes driving growth, increasing profitability, preparing the next generation, turning around a business, achieving a better work-life balance, or preparing a business for sale.

Our Advisory Services model is customized to your unique company and its special challenges. Our advisors are experienced in a broad range of business disciplines and are there to work one-on-one with you and your staff. As a client, you will also have access to the entire Violand team comprised of those with specialties in sales, marketing, human resources, operations, and finance. 

Violand is also your go-to company for professional training programs for restoration estimators, sales professionals, technician supervisors, managers and executives, and project managers.

Our Firm

Our Mission

Violand Management Associates enriches the lives of business owners and their teams by helping them achieve their goals and aspirations.

Our Vision

Continually bettering ourselves through research, discovery, and real-world experiences while remaining dedicated and giving everything we have at all times to our clients, stakeholders, and each other.

Our Values

  • Unquestioned ethics
  • Always working to better ourselves
  • Giving everything we have all the time
  • Honesty, integrity, collaboration
  • Loyalty to the present and the absent

Our Clients

We work with companies throughout North America, Canada, and Australia to develop the non-technical skill sets of restoration professionals. Our team brings both industry and outside experience in sales and marketing, management development, restoration project management, restoration estimating, and business planning. We take proven, advanced concepts and customize them for restoration businesses like yours. We provide training for large groups and conventions including DKI, RIA, Crawford’s Contractor Connection, and many franchise groups. For larger companies, we offer on-site training.

Client Success Stories

Our Approach

We developed our unique, three-point Sustained Profitable Growth™ approach to working with companies. Using this approach solves business issues and develops the professional and managerial acumen of key individuals to grow restoration and cleaning companies, creating a greater business impact.

This also allows us to offer more-effective solutions to business problems, using performance and tracking measures to address root causes rather than symptoms.

Discover Our Process

Our Team

In The Office

Chuck Violand

Principal and Founder


As an author and popular keynote speaker, Chuck is a respected authority on entrepreneurial small businesses, having spent over thirty years as both a business consultant and an executive coach. Chuck is a regular contributor to trade journals and newsletters and is the author of the popular weekly leadership series Monday Morning Notes and his first book The Entrepreneurial Conspiracy.

Tim Hull, CR

General Manager


Tim is a leading expert on operations, organizational development, and project management in the restoration and cleaning industries. Prior to joining Violand Management, Tim served as both a general manager and a national disaster-response manager for two well-respected, high performing restoration companies.

Karen Tuersley

Director of Administration


Karen’s expertise is in administration, project management, and copy editing. She has worked for small entrepreneurial companies as well as large corporations, interacting with those at all levels of business. Before joining VMA, Karen was the administration/operations manager for a fast-growing Inc. 500 company.

Jeff Jones

Director of Sales and Marketing


Jeff has a broad range of experience in sales and marketing having held the titles of territory manager and VP. He also knows family-owned small businesses, having been a managing partner for a franchise in the hardware industry where he specialized in catastrophic restoration cost estimation.

Liz Kulick

Director of Finance


Liz’s entire career has been in the accounting world. She started at a public accounting firm, working with clients in the construction industry before gaining experience as an accounting and property manager overseeing residential and commercial construction offices and performing tasks for all phases of construction.

Allison Bancroft

Programs Director


For most of her career, Allison worked as a retail operations manager where she oversaw the operations of a local chain of nationally recognized stores. While there, she gained a wealth of experience in customer service, new employee training, and organization.

Bre Schmitten

Administrative Assistant


Much of Bre’s knowledge comes from time spent as an administrative tech for a large financial services company where she also gained experience in managing continuous improvement projects, manufacturing strategies, customer service, and organizational skills.

Shawn Smith

Account Executive


Having served in customer service and supervisory roles, in addition to digital and hands-on training, Shawn offers more than 25 years of problem-solving experience to help clients achieve exactly what they need to become more proficient in their business.

Business Development Advisors

Scott Tackett

Senior Advisor


Scott is recognized as a leading authority in human resources, organizational development, and organizational leadership, having spent most of his career in the human resources arena. He consults with numerous companies and professionals on all facets of the business to help them achieve maximum growth.

John Monroe

Senior Advisor


John is an authority in sales, sales management, and entrepreneurship, having worked for a Fortune 500 manufacturer and owned a franchise business. His experience and coaching style help clients exceed their goals in sales, cost control, and producing high-performing teams in any competitive environment.

Bill Prosch, CR

Business Development Advisor


Bill is a highly respected coach, mentor, and entrepreneur, having spent most of his career in the restoration industry. After owning and running successful restoration companies for over thirty years, he now uses his unique insights to help businesses overcome difficult challenges and achieve their professional goals.

Chris McQueen

Business Development Advisor


Chris is a veteran of the restoration industry, having experience as an independent claims adjuster before becoming an estimate reviewer and a district manager for the world’s largest independent claims management company. He targets sustained growth for clients through team building, conflict resolution, and data analysis.

Christie Martin

Business Development Advisor


Christie is an accomplished executive with a background in business development, sales and marketing, and sales management with much of her experience coming from a well-respected restoration company in the Carolinas. Additionally, she has experience in real estate, banking, and small business ownership.

Josh Bachman

Business Development Advisor


Josh is a seasoned veteran of the restoration industry with a background in operations, estimating, and project management for two highly respected restoration companies. His analytical approach and “meet you where you are” coaching style help clients create highly functioning teams to achieve sustained growth on their terms.

Julie Blum, SPHR, SHRM-SCP

Business Development Advisor


Julie is a certified HR professional with over 25 years of experience in Human Resources and a passion for helping small businesses excel through effective human capital management. Over the course of her career with a Fortune 500 HR outsourcing organization, she consulted and coached business leaders on all aspects of the people side of business.