Since 1987, Violand Management Associates has been coaching restoration, plumbing, hvac, and other direct labor service contractors to achieve sustained profitable growth in their companies through our Advisory Services and individual training programs.

What We Believe

Companies do not grow people, people grow companies.

By educating your managers and key employees, they are able to elevate their service, increase their workload, and provide a higher rate of return on your investment in them. Violand can customize any program to the specific needs of your company and your employees.

Our Role

Our Firm

Our Mission

We enrich the lives of business owners and their teams. We are personally invested in helping them achieve their dreams and aspirations.

Our Vision

We are an entrepreneurial organization, bound by a set of common values and philosophy, dedicated to becoming the leading authority for small business growth through thought leadership, inspiration, counseling, guidance, and support.

Our Values

  • Integrity
  • Excellence
  • Teaming
  • Passion
  • Trust
  • Love

Our Clients

We work with companies throughout North America, Canada, and Australia to develop the non-technical skills of restoration, plumbing, hvac, and other direct labor service professionals. Our team brings both industry and outside experience in sales and marketing, management development, restoration project management, restoration estimating, and business planning. We take proven, advanced concepts and customize them for restoration businesses like yours. We provide training for large groups and conventions including DKI, RIA, Crawford’s Contractor Connection, and many franchise groups. For larger companies, we offer on-site training.

Our Approach

We developed our unique, three-point Sustained Profitable Growth™ approach to working with companies. Using this approach solves business issues and develops the professional and managerial acumen of key individuals to grow restoration, plumbing, hvac, and other direct labor service companies, creating a greater business impact.

This also allows us to offer more-effective solutions to business problems, using performance and tracking measures to address root causes rather than symptoms.

Our Team

In The Office

Chuck ViolandFounder

As an author and popular keynote speaker, Chuck is a respected authority on entrepreneurial small businesses, having spent over thirty years as both a business consultant and an executive coach. Chuck is a regular contributor to trade journals and newsletters and is the author of the popular weekly leadership series Monday Morning Notes and his books The Entrepreneurial Conspiracy and Forging Dynasty Businesses.

Tim Hull, CRGeneral Manager

Tim is a leading expert on operations, organizational development, and project management in the restoration and cleaning industries. Prior to joining Violand Management, Tim served as both a general manager and a national disaster-response manager for two well-respected, high performing restoration companies.

Karen TuersleyDirector of Administration

Karen’s expertise is in administration, project management, and copy editing. She has worked for small entrepreneurial companies as well as large corporations, interacting with those at all levels of business. Before joining VMA, Karen was the administration/operations manager for a fast-growing Inc. 500 company.

Liz KulickStaff Accountant

Liz’s entire career has been in the accounting world. She started at a public accounting firm, working with clients in the construction industry before gaining experience as an accounting and property manager overseeing residential and commercial construction offices and performing tasks for all phases of construction.

Jeff JonesDirector of Sales and Marketing

Jeff has a broad range of experience in sales and marketing having held the titles of territory manager and VP. He also knows family-owned small businesses, having been a managing partner for a franchise in the hardware industry where he specialized in catastrophic restoration cost estimation.

Allison BancroftPrograms Administrator

For most of her career, Allison worked as a retail operations manager where she oversaw the operations of a local chain of nationally recognized stores. While there, she gained a wealth of experience in customer service, new employee training, and organization.

Bre SchmittenDigital and Content Marketing Specialist

Much of Bre’s knowledge comes from time spent as an administrative tech for a large financial services company where she also gained experience in managing continuous improvement projects, manufacturing strategies, customer service, and organizational skills.

Caleb WelchBusiness Development Representative

Caleb has nearly two decades of sales experience with a strong ability to create real relationships with others, regardless of their specialty. He has found a true niche in helping people achieve their goals by augmenting their business with technology and software tools.

Amanda MatthewsAdministrative Assistant

Amanda comes to Violand after receiving her master’s degree from Kent State University. Through her education, along with several supervisory and management positions, she gained experience in project management, time management, and organizational skills.

Morgan BrownAdministrative Assistant

Following a career as a teacher and childcare director for a large, national non-profit, Morgan brought her experience and education degree to Violand. She excels in time management, office management, organization, and customer service.

Business Development Advisors

Scott TackettSenior Advisor

Scott is recognized as a leading authority in human resources, organizational development, and organizational leadership, having spent most of his career in the human resources arena. He consults with numerous companies and professionals on all facets of the business to help them achieve maximum growth.

John MonroeSenior Advisor

John is an authority in sales, sales management, and entrepreneurship, having worked for a Fortune 500 manufacturer and owned a franchise business. His experience and coaching style help clients exceed their goals in sales, cost control, and producing high-performing teams in any competitive environment.

Bill Prosch, CRBusiness Development Advisor

Bill is a highly respected coach, mentor, and entrepreneur, having spent most of his career in the restoration industry. After owning and running successful restoration companies for over thirty years, he now uses his unique insights to help businesses overcome difficult challenges and achieve their professional goals.

Chris McQueenBusiness Development Advisor

Chris is a veteran of the restoration industry, having experience as an independent claims adjuster before becoming an estimate reviewer and a district manager for the world’s largest independent claims management company. He targets sustained growth for clients through team building, conflict resolution, and data analysis.

Josh BachmanBusiness Development Advisor

Josh is a seasoned veteran of the restoration industry with a background in operations, estimating, and project management for two highly respected restoration companies. His analytical approach and “meet you where you are” coaching style help clients create highly functioning teams to achieve sustained growth on their terms.

Shauna ParsonsBusiness Development Advisor

Shauna is a business coach and mentor specializing in team development, business systems, and quality management. As the former owner of a concrete and foundation repair business she has a deep understanding of business operations and uses her knowledge to help businesses run more effectively and grow, while building the company’s culture.

Kelley DolanBusiness Development Advisor

Kelley has over 20 years in the property restoration industry working for both small and large restorers. She has worked in senior leadership in all areas of the business, but most often in HR. She enjoys working with business leaders on projects around employee relations and development.