Sales and Marketing
Why Customers Say Yes–Turning Everyday Moments into Closing Power
Customers decide long before the estimate. Learn how trust is built acro...
Articles
Insights and Resources for Business Growth
Get the latest articles and insights on leadership, teams, and business performance delivered to your inbox.
Leadership and Management
Why Leadership Presence Can’t Be Delegated
As businesses grow, some things can’t be handed off. Leadership presence...
GPS Podcast
Getting Paid Faster in Restoration: Contracts, Adjusters, and Collections
Getting paid on insurance work is a major challenge in restoration. Lear...
Sales and Marketing
Why Organic Sales Growth Still Wins in the Restoration Industry
Organic sales growth gives restoration firms more control, stronger marg...
Operations and Systems
Surviving the Slump
Slow periods are inevitable in restoration. Explore proven strategies to...
Leadership and Management
Money Troubles, Part 2
Money can change leadership attitudes over time. Discover the common tra...
Human Resources
Overcoming Hiring Challenges In The Restoration Industry
When it comes to hiring capable and motivated people in the cleaning and...
Human Resources
18th Anniversary Issue, Part II
In the current job market, highly talented job seekers can afford to be ...
Human Resources
18th Anniversary Issue, Part I
With record low unemployment causing intense competition for talented pe...
Human Resources
Empowerment VS. Entitlement, Part IV
We are never going to have a perfect workplace. It can even feel like th...
Human Resources
Empowerment VS. Entitlement, Part III
As a company grows, the employees needed to continue that growth change....
Human Resources
Empowerment VS. Entitlement, Part II
When businesses are new or smaller in size it’s common for their culture...
Leadership and Management
From Can-Do-It to Conduit: Redefining Success and Learning to Let Go
Business owners examine how success shifts from survival to purpose, and...
Leadership and Management
From Can-Do-It to Conduit: The Leadership Shift Every Business Owner Must Make
A look at the leadership transition many business owners face as their c...
Leadership and Management
When Freedom Becomes a Cage: A Leadership Lesson for Business Owners
Discover how business owners can lose their sense of freedom—and how str...
Leadership and Management
Curiosity Is King: Why Great Leaders Never Stop Learning
Great leaders never stop learning. Discover how curiosity drives better ...
Leadership and Management
When Success Creates a New Dilemma
Reaching stability is only the beginning. Learn how business leaders can...
Leadership and Management
Why Every Business Leader Should Welcome Boredom
Boredom might be your business’s secret advantage. Find out how slowing ...
Operations and Systems
Understanding Business Life Cycles: Part XI
Discover why achieving big goals can leave business owners feeling unful...
Operations and Systems
Understanding Business Life Cycles: Part X
Understand how companies in the ‘Them’ business cycle phase align people...
Operations and Systems
Understanding Business Life Cycles: Part IX
Are you leading your business to success or stalling its growth? Learn h...
Operations and Systems
Understanding Business Life Cycles: Part VIII
Understand how the right mix of IQ, BQ, and EQ can transform your compan...
Operations and Systems
Understanding Business Life Cycles: Part VII
Financial viability, stronger HR, and advanced systems—learn what’s need...
Operations and Systems
Understanding Business Life Cycles: Part VI
Navigate the ‘We’ phase of business growth – embrace challenges, b...
Teams and Culture
Cover Me
We’ve all experienced the responsibility we have as team members to cove...
Teams and Culture
Fixing and Healing
In the trades or service industries, the physical manifestation of the j...
Teams and Culture
A FRESH LOOK AT YOUR BUSINESS, Part II
What I had planned for my short plane ride across the Midwest was to lis...
Teams and Culture
A FRESH LOOK AT YOUR BUSINESS, Part I
I would like to challenge you to go beyond just LOOKING at your business...
Teams and Culture
The Cherry On Top
I know a high-level executive whose cherry on top for his customers is t...
Teams and Culture
Grocery Store Test
This relationship-building skill plays a central role in a company’s con...