Focus | Lead | Execute
Focus | Lead | Execute
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An on-site supervisor who is trained in professional skills including understanding authority, communication, customer service, and time management leads to greater performance. You will see improvements in job completion time, customer satisfaction, and employee turnover.
This program encompasses structured learning with measurable results. Correct behaviors are taught early on, so job sites are managed more efficiently and effectively. Potential future leaders of the company understand the cornerstones of successful supervision, and day-to-day responsibilities are managed correctly.
18 hours of web-based training over six months. This is separated into 12 every-other-week sessions, each lasting 90 minutes. Instruction is divided into three modules of skill-based training. Class size is limited to 12 students participating in live webinars, ensuring a strong group dynamic and individual attention.
Professionally trained supervisors implement key learning points from this program to increase profitability and professionalism. Expectations are communicated and employees are held accountable by a supervisor who understands coaching and management. Many problems are effectively handled on-site before arriving at the owner or project manager’s desk.
Team Motivation
Constructive Criticism
Managing Conflict
Effective Discipline
Building Trust
Importance of Documentation
Setting Expectations
Continuous Improvement
Embracing Change
Responding to Concerns
Delegation of Priorities
Effective Coaching
Accountability
Influencing Others
Developing Leaders
Module 1 | Leading Yourself First:
Understanding Your Role
Mindset and Accountability
Building Trust and Credibility
Title vs. Authority
Module 2 | Leading Others Day-to-Day:
Effective Communication
Employee Engagement
Coaching and Feedback
Managing Conflict
Module 3 | Leading Performance, Culture, and Growth:
Delegation and Priorities
Situational Leadership
Performance Expectations
Culture and Integrity
Module 1 | Leading Yourself First:
The importance of understanding the transition from employee to leader and how leadership expands beyond title or authority.
How leadership mindset and self-awareness shape credibility, trust, and effectiveness.
The role of a supervisor in influencing others through consistent behaviors rather than positional authority.
The concept of doing the right thing at the right time for the right reasons.
Module 2 | Leading Others Day-to-Day:
The importance of communicating clearly and effectively, especially in high-pressure or challenging situations.
How motivating and engaging employees encourages ownership and day-to-day performance.
The role of feedback and coaching in helping employees improve while supporting team goals.
How addressing conflict and difficult conversations early leads to stronger working relationships and better outcomes.
Module 3 | Leading Performance, Culture, and Growth:
How making sound decisions, prioritizing work, and delegating effectively allows leaders to expand their impact.
The role of setting clear expectations and driving accountability to improve individual and team performance.
How consistent leadership behaviors shape culture through integrity, trust, and shared standards.
The importance of developing people while defining a personal leadership philosophy that supports long-term growth.
increase in job profitability
identify strong leaders for further advancement
increase your company’s brand and professionalis
fully comprehend roles and responsibilities
setting expectations for technicians
handle issues on-site before they need to be escalated
Satisfied/very satisfied with the program
98%
The program was worth the time invested
100%
Would recommend the program to others
98%
Per attendee
CECs
14 credit hours – IICRC
18 contact hours – RIA