Module 1 | Role of a Supervisor:
The importance of active listening and how it is done.
How coaching involves working with an employee to identify what needs to be improved and how the employee and supervisor can work together to accomplish their goals while supporting the employee throughout the process.
The role of a supervisor as it relates to accomplishing organizational goals and holding employees accountable.
The difference between someone’s ability and someone’s right, and how to influence others to exhibit desired behaviors.
The concept of doing the right thing at the right time for the right reasons.
Module 2 | Supervisory Functions:
Careful and complete documentation is essential for the organization.
Working smarter, not harder is the key to successful supervision.
Three performance measurements are needed to lead a team to higher performance.
The concept that change in every organization is inevitable and learning how to lead it by promoting a culture of change.
How problems are an everyday occurrence of supervision, and successful supervisors are those who know the issues on which to focus and respond in order to improve their area of responsibility.
Module 3 | Human Resources:
How supervisors can influence productivity by motivating their employees to contribute their ideas and efforts toward improved output and efficiency.
Guidelines for effective discipline
How to criticize constructively
How to properly handle conflict
Implementing components vital to building and sustaining mutual trust and respect
