Technician Supervisory Training

Restoration Technician Supervisor Training

Build from Within

Overview of Restoration Technician Supervisor Training Program

An on-site supervisor who is trained in professional skills including understanding authority, communication, customer service, and time management leads to greater performance. You will see improvements in job completion time, customer satisfaction, and employee turnover.

About the Restoration Technician Supervisory Training Program


This program encompasses structured learning with measurable results. Correct behaviors are taught early on, so job sites are managed more efficiently and effectively. Potential future leaders of the company understand the cornerstones of successful supervision, and day-to-day responsibilities are managed correctly.


18 hours of web-based training over six months. This is broken down into 12 bimonthly sessions each lasting 90 minutes. Instruction is divided into three modules of skillbased training. Class size is limited to 12 students participating in live webinars, ensuring a strong group dynamic and individual attention.


Professionally trained supervisors implement key learning points from this program to increase profitability and professionalism. Expectations are communicated and employees are held accountable by a supervisor who understands coaching and management. Many problems are effectively handled on-site before arriving at the owner or project manager’s desk.

Restoration Management Training

Your restoration technician supervisor will learn

  • Topics

    Team Motivation
    Constructive Criticism
    Managing Conflict
    Effective Discipline
    Building Trust

    Importance of Documentation
    Setting Expectations
    Continuous Improvement
    Embracing Change
    Responding to Concerns

    Active Listening
    Effective Coaching
    Influencing Others
    Decision Making

  • Discussion Topics

    Module 1: Role of a Supervisor:
    Communicating effectively
    Coaching employees
    Understanding power and authority
    Managing time and stress

    Module 2 | Supervisory Functions:
    Importance of good documentation
    Expectations and Performance
    Process of improvement
    Embracing change

    Module 3 | Human Resources:
    Motivational Environment
    Handling difficult employees
    Managing conflict
    Building trust and respect

  • Key Learning Points

    Module 1 | Role of a Supervisor:

    • The importance of active listening and how it is done.
    • How coaching involves working with an employee to identify what needs to be improved and how
      the employee and supervisor can work together to accomplish their goals while supporting the employee throughout the process.
    • The role of a supervisor as it relates to accomplishing organizational goals and holding employees accountable.
    • The difference between someone’s ability and someone’s right, and how to influence others to exhibit desired behaviors.
    • The concept of doing the right thing at the right time for the right reasons.

    Module 2 | Supervisory Functions:

    • Careful and complete documentation is essential for the organization.
    • Working smarter, not harder is the key to successful supervision.
    • Three performance measurements are needed to lead a team to higher performance.
    • The concept that change in every organization is inevitable and learning how to lead it by promoting a culture of change.
    • How problems are an everyday occurrence of supervision, and successful supervisors are those who know the issues on which to focus and respond in order to improve their area of responsibility.

    Module 3 | Human Resources:

    • How supervisors can influence productivity by motivating their employees to contribute their ideas and efforts toward improved output and efficiency.
    • Guidelines for effective discipline
    • How to criticize constructively
    • How to properly handle conflict
    • Implementing components vital to building and sustaining mutual trust and respect

Enable technician supervisors to:

  • Increase in job profitability
  • Increase your company's brand and professionalism
  • Setting expectations for technicians
  • Identifying strong leaders for further advancement
  • Fully comprehend roles and responsibilities
  • Handling issues on-site before they need to be escalated

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Technician Supervisory Training


Per attendee

14 credit hours – IICRC
18 contact hours – RIA