Restoration Technician Supervisor Training
Build from Within
Overview of Restoration Technician Supervisor Training Program
An on-site supervisor who is trained in professional skills including understanding authority, communication, customer service, and time management leads to greater performance. You will see improvements in job completion time, customer satisfaction, and employee turnover.
About the Restoration Technician Supervisory Training Program
Content
This program encompasses structured learning with measurable results. Correct behaviors are taught early on, so job sites are managed more efficiently and effectively. Potential future leaders of the company understand the cornerstones of successful supervision, and day-to-day responsibilities are managed correctly.
Structure
18 hours of web-based training over six months. This is broken down into 12 bimonthly sessions each lasting 90 minutes. Instruction is divided into three modules of skillbased training. Class size is limited to 12 students participating in live webinars, ensuring a strong group dynamic and individual attention.
Benefits
Professionally trained supervisors implement key learning points from this program to increase profitability and professionalism. Expectations are communicated and employees are held accountable by a supervisor who understands coaching and management. Many problems are effectively handled on-site before arriving at the owner or project manager’s desk.
Your restoration technician supervisor will learn
Topics
Team Motivation
Constructive Criticism
Managing Conflict
Effective Discipline
Building TrustImportance of Documentation
Setting Expectations
Continuous Improvement
Embracing Change
Responding to ConcernsActive Listening
Effective Coaching
Accountability
Influencing Others
Decision MakingDiscussion Topics
Module 1: Role of a Supervisor:
Communicating effectively
Coaching employees
Understanding power and authority
Managing time and stressModule 2 | Supervisory Functions:
Importance of good documentation
Expectations and Performance
Process of improvement
Embracing changeModule 3 | Human Resources:
Motivational Environment
Handling difficult employees
Managing conflict
Building trust and respectKey Learning Points
Module 1 | Role of a Supervisor:
- The importance of active listening and how it is done.
- How coaching involves working with an employee to identify what needs to be improved and how
the employee and supervisor can work together to accomplish their goals while supporting the employee throughout the process. - The role of a supervisor as it relates to accomplishing organizational goals and holding employees accountable.
- The difference between someone’s ability and someone’s right, and how to influence others to exhibit desired behaviors.
- The concept of doing the right thing at the right time for the right reasons.
Module 2 | Supervisory Functions:
- Careful and complete documentation is essential for the organization.
- Working smarter, not harder is the key to successful supervision.
- Three performance measurements are needed to lead a team to higher performance.
- The concept that change in every organization is inevitable and learning how to lead it by promoting a culture of change.
- How problems are an everyday occurrence of supervision, and successful supervisors are those who know the issues on which to focus and respond in order to improve their area of responsibility.
Module 3 | Human Resources:
- How supervisors can influence productivity by motivating their employees to contribute their ideas and efforts toward improved output and efficiency.
- Guidelines for effective discipline
- How to criticize constructively
- How to properly handle conflict
- Implementing components vital to building and sustaining mutual trust and respect
Enable technician supervisors to:
Particpant Feedback Survey Answers
Satisfied/very satisfied with the program
The program was worth the time invested
Would recommend the program to others
Technician Supervisory Training
Per attendee