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The Violand Institute offers three distinct tracks for Executives, Managers, and Frontline employees. Each track provides courses and material appropriate for advancing at that level. Each track has challenging courses, ensuring education of essential subjects and the ability to customize learning based on your needs and experience. Companies may purchase one of the following subscriptions.
A user interested in viewing a single course to better understand a specific topic may choose the Silver Package. One user will have unlimited access to one course for seven calendar days. $199
A company looking to add The Violand Institute to their employee development plan may choose the Platinum Package. Companies will receive unlimited access to all courses for twelve months, allowing for continuous, on-demand education. Cost is based on the number of full-time employees within the registered company.
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To register for courses call +1 800 360 3513
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Time management is not about doing too many things in less time. It’s about doing the right things, at the right time, in the right way. In this course we cover the important keys to time management. We look at how different personality types view activity, stress, and time management. We discuss how to change behaviors and prioritize tasks. We review different available time management systems and the positives and negatives of each to get better organized for your individual style and preference. Finally, we show you how to conduct important daily business planning sessions to get a firmer control on your day to improve your output and efficiency so you can go to bed each night with more confidence you completed what you needed to do.
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In the first module we will explore the growing dominance of innovation, define management and its role in an organization, learn the four most crucial management functions, and how to use them to achieve organizational goals. The second module studies organizational performance through effectiveness and efficiency. We then cover three unique types of management skills and what to do when they fail. We discuss how to manage at different levels in an organization and in different roles. We learn about unique challenges in small businesses and non-profits. The course concludes with an in depth look at state-of-the-art management competencies.
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After completing this course, the student will be able to:
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Module 1 outlines the importance of managers understanding numbers as they pertain to both the business and taxes. It shows in detail accounting basics and Generally Accepted Accounting Principles (GAAP). We will then discuss Cash vs. Accrual Basis Accounting and the pros and cons of each. Also covered is tax accounting, types of accounts, general ledgers and chart of accounts, and learn the intricacies of assets, expenses, liabilities, and capital and how they affect financial performance. Module 2 covers the 3 basic financial reports: balance sheet, income statement, and statement of cash flow. Learn how to conduct a cash flow forecast and interpret financial statements through benchmarking and KPI’s. Also learn multiple types of analysis you can perform to better understand your financial health. Module 3 covers sales vs. revenue, earned revenue calculations, financial adjustments, and over/under billings. There is also a full summary of all three modules.
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Module one defines conflict and helps participants understand why conflict, when managed correctly, is normal, natural, and healthy. Go in depth into different types of conflict and understanding the unique challenges of each. Study conflict resolution options and learn your role in resolving conflicts including when to get involved and avoiding getting in the way. Module 2 covers the intricacies of conflict management and resolution. Learn the six steps to effective conflict resolution and creating positive employee interactions. Master the difficult skill of active listening and understand it’s role in conflict resolution. The module concludes with a full summary of the course.
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Module 1 focuses on how to plan and prepare for meetings. It begins with why do we have meetings and really what should we be trying to accomplish. Learn the essentials of good meetings. Identify when you should and should not have a meetings and how to define the real cost in dollars of having a meeting. Understand how to build effective and clear meeting agendas and when to distribute them. Module 2 covers managing an running an effective meeting. Learn what goes into meeting preparation and the leadership involved. Master balancing the conversation and staying on track and on time as well as who and when to take notes. The module concludes with steps to take after a meeting and a full summary of the course.
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This four-module course takes an in depth look at the world of Key Performance Indicators (KPIs). Module 1 defines KPIs and how they are used. Learn how they should be included in your company’s strategic plan to provide accountability and accurate reporting. Learn SMART criteria and the difference between Lagging and Leading Indicators. Module 2 defines the multiple different categories of KPIs and how and when to use them. Module 3 shows you how to create Key Performance Indicators and specifically learn how to identify the ones most important to your company. It also shows you how to use KPIs to perform vital Benchmarking to evaluate performance. Module 4 instructs on how to interpret data through reporting, analyzing, and identifying results. It also covers weekly, monthly, quarterly, and yearly metrics you must perform. The course concludes with comprehensive summary of all four modules.
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Module 1 is an introduction to business strategy. It explains what it is and why it is so important. We will explore how to use your company’s mission and vision and how to conduct an effective SWOT analysis. Finally, we will learn the difference between a business plan and a strategic plan and how they work together. Module 2 covers Michael Porter’s Five Forces Model and how it affects your business and begins a introduction into differentiation. Module 3 discusses strategic options and expands on differentiation and how to use it to separate your company from your competitors in the minds of your customers. We also cover using a growth matrix and the benefits of an outside-in model. Module 4 provides a framework for crafting a successful strategic plan and shows not only how to “play the game” but how to “win the game”. We also define the role of owners and managers in executing the plan and provide a full course summary.
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In module one Tom helps you understand the need and importance of a well-defined sales plan and how to go about creating one. We will show you how to set sales objectives and goals. Learn how to identify and analyze target markets and create sales activities and inputs. In the second module, we’ll first talk about outputs from the sales plan. Then we will focus on what you need to do to manage the plan, track progress toward your goals, and adjust or adapt your sales plan over time.
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Content coming soon
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The ability to communicate well is an essential, and many experts believe the most important, skill for business success. Business Communication 101, designed and presented by Tim Kraft, provides practical insights into a range of written and face-to-face communication skills. You will learn how to express yourself more concisely, clearly, and correctly, ensuring that employees, co-workers, customers, suppliers, and others better understand what you’re trying to communicate.
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Business etiquette is much more than just being polite. As course developer Timothy E. Hull, CR explains, it includes a wide range of professional behaviors. Practicing appropriate etiquette in business situations will encourage more positive, productive, and profitable interactions, while setting you apart as a true business professional. Business Etiquette includes practical advice on how to properly interact with customers, co-workers, and others in person, on the phone, and digitally.
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Delivering Outstanding Customer Service, developed by Steve Toburen, reveals that the quality of the services you provide is, in many cases, not as important as how you treat your customers. Many services have become commodities, so what more often separates suppliers today is their level of customer service. The course includes practical, checklist-backed skills needed to deliver outstanding customer service, while including guidance on the most-effective way to deal with angry, rude, and unrealistic customers.
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Personal Management, developed by Patty Beard, will help you maximize the three dimensions of your personal resources: money, time, and energy. Each module provides descriptions of common positive and negative habits, followed by guidance on how you can capitalize on these limited, personal resources. The course includes a number of worksheets to help you assess your current behaviors and then make improvements that can make the most of the money, time, and energy in your life.
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In Working Effectively With Others, course developer Scott Tackett delivers useful guidance on how to improve your interactions with business associates. Whether engaging with co-workers, customers, suppliers, or others you will able to apply the skills described in the course to develop stronger, more-productive working relationships. The content and checklists in the course address critical skills that include how to best provide feedback, deal with angry and difficult people, and resolve conflicts.
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