The 2025 Violand
Executive Summit

INSTRUCTOR: MICHAEL BOWDOIN

From the very moment your company receives a call, your actions and those of your employees will be under intense scrutiny. Your clients are in the midst of experiencing life changing pressure – emotional, physical, and monetary. It is your professional responsibility to guide them through the repair and restoration of their property with as little discomfort as possible. This presents you and your company with a great responsibility.

This course will provide you with the necessary tools to (hopefully) dodge all the legal landmines inherent in this type of work. The course will cover:

• Preparing and executing a contract or purchase order
• Identifying contents and important clauses in the contract
• Third-party involvement, Scope of Work, and Change Orders
• Managing risk and insurance
• Streamlining compliance, recordkeeping, and follow-up
• Finishing the job, including warrantying the work
• Considering ethics in dealing with the client and other professionals involved

INSTRUCTOR: SCOTT TACKETT

Top-performing teams don’t get that way on their own. They’re carefully developed by managers who understand how to get the most from each person and who challenge them to achieve consistent high levels of performance. This course shows you how to get the most from your team by understanding what shapes employee behavior and how to mold it for maximum performance. Get the results you want from your people without elevating your voice or blood pressure. Learn what motivates today’s new generation of workers. Understand how to conduct discipline in a positive manner for better results. In this presentation, you’ll learn how to: 

• Deal with difficult and disruptive behaviors 
• Get whiners, complainers, and sacred cows to pull together as a team 
• Harness the talents of your people so your company consistently outperforms your competition 
• Stop being the chief problem solver in your organization and empower your people to grow the company with you 
• Coach using techniques designed to help your people produce outstanding results because they want to, not because they fear the consequences

INSTRUCTOR: LISA WAITE

This immersive course transforms the training room into mission control with active engagement to launch winning business solutions. Lessons equip attendees with practical techniques for managing crisis communication, building trust with clients, and navigating difficult conversations with confidence. Through active learning and real-industry scenarios, you’ll also gain skills to enhance listening, communicate ‘industry jargon’ more clearly, and provide exceptional customer service all while fostering strong team dynamics. Whether you’re dealing with disaster response or general services, this session empowers you to handle interactions with confidence and empathy, ensuring client satisfaction and long-term success.

• Rapport and trust building
• Culture and diversity
• Clear and concise communication
• Active listening and empathy
• Crisis communication

INSTRUCTOR: JIM RYERSON

One of the most popular Executive Summit courses, Results Driven Selling is like a double shot of espresso for your company’s sales team, regardless of whether it’s several people or just you. Today’s competitive market requires proven sales strategies—strategies you can use whether you sell carpet cleaning, restoration, or any other home service. This is a high-energy and extremely interactive course. Sales professionals at all levels will learn ways to organize and execute their efforts to increase their book of business and make both the company and them a lot more money.

• Discover the hidden reasons behind why you may be reluctant to make sales calls and learn how to change
• Understand why every sales call is not necessarily a good call
• Identify the right customers and when to quit calling on those who are not
• Become versed in up-to-date technology for today’s sales professional
• Master the art of asking the right questions

INSTRUCTOR: MATT BAILEY

In this digital age, the proven sales techniques of old-school pros still work wonders—and they’re exactly what today’s tech-savvy marketers are missing. They may know the latest tools but not the psychology that drives decisions and persuades people. Join digital marketing expert Matt Bailey in this hands-on workshop that bridges the gap between timeless sales wisdom and cutting-edge digital tactics. Matt’s 30 years of experience make him a master at simplifying complex concepts, turning them into actionable strategies that fuel growth.

• Navigate the digital marketing maze – Get the essentials to thrive online
• Dominate your local search – Build, manage, and grow your Google Business Listing
• Partner like a pro – Collaborate effectively with experts in web design and marketing
• Ask the right questions – Learn the key questions that drive results
• Measure what matters – Connect the dots from data to action for real impact

INSTRUCTOR: TIMOTHY E. HULL, CR

In today’s competitive home services industry, managing cash flow and creating accurate budgets are critical for financial stability and growth. “The Crystal Ball Approach” will equip business owners and managers with practical tools to improve cash flow, streamline operations, and plan for growth. By leveraging data-driven insights and predictive strategies, participants will learn how to align their financial planning with real-world demand, anticipate expenses, and optimize resources. From forecasting cash inflows and outflows to building effective budgets, this course will provide actionable steps to help businesses maintain stability during slow periods while preparing for peak seasons.

This course includes hands-on activities, real-world case studies, and proven techniques to implement right away. Attendees will develop cash flow projections, outline budgets, and create an action plan to integrate predictive management into their daily operations. Whether you’re managing a small HVAC company or a large plumbing or disaster restoration business, this course will empower you to take control of your finances, improve profitability, and ensure your business thrives in any market condition. Don’t miss this opportunity to transform how you plan, perform, and profit!