Founded by Chuck Violand in 1987, Violand Management Associates (VMA) is recognized as the leading consultancy in North America dedicated to executive development, management training, and business performance maximization for entrepreneurial restoration and cleaning companies. The mission of Violand Management is to transform the lives of small business owners and their employees by helping them develop the skills that will allow them to enjoy financial success and accomplish their goals. Our team of expert advisors works one-on-one to bring advanced, customized business solutions to your company. By combining our advisory services with our industry-leading professional training programs, we are able to offer a wide range of opportunities for restoration and cleaning business owners to develop their people and to maximize their profits. VMA training classes are approved for IICRC and RIA Continuing Education Credits. Our Restoration Project Management program is the only certified professional training program for restoration project managers where graduates receive a Certificate of Restoration Project Management from Kent State University and Violand Management. VMA is headquartered in North Canton, Ohio. If you are interested in more information on any program or service that Violand Management offers, or would like to speak to a member of the VMA team, click here for our contact page.
Chuck Violand – Principal and CEO
Chuck founded Violand Management Associates in 1987 with the objective of helping owners of restoration and cleaning companies build profitable businesses for their long-term business and personal success. Having owned his own restoration and cleaning company for 27 years, Chuck brings firsthand knowledge of and experience with the inner workings of the industry. In addition, he has almost 30 years’ experience consulting small business owners and their management teams. Chuck is a regular contributor of articles to several newsletters and trade publications on the subject of growing and managing small businesses. Chuck is a popular keynote speaker at conventions and trade shows, is recognized as an authority on entrepreneurial small businesses, and is the president of the Restoration Industry Association (RIA).
Karen Tuersley – Director of Administration
Karen’s expertise is in administration, project management, and copy editing. She has experience in small, entrepreneurial companies, as well as large corporations, and a proven ability to interact effectively with those at all levels of business. Before joining VMA, Karen was the Administration/Operations Manager for a fast-growing Inc. 500 company. Prior to that, Karen earned her Greenbelt in Six Sigma Quality at General Electric (GE) where she served as an executive assistant to several vice presidents.
Jeff Jones – Director of Sales and Marketing
Jeff brings a range of experience in professional sales and marketing involving all levels of decision makers. Most recently, Jeff was VP of Sales and Marketing for a nationally recognized, all natural cleaning product. Prior to that, Jeff was a top-level territory manager for a Fortune 500 flooring company, after which he became a managing partner in the hardware industry, specializing in catastrophic restoration cost estimation. Jeff holds a bachelor’s degree in marketing with a double minor in sales and management from The University of Toledo.
Scott Tackett – Business Development Advisor
Scott is a facilitator, business trainer, and adjunct professor at Kent State University. Scott came to VMA with a 32-year background in manufacturing, human resource management, and organizational leadership. Scott founded both the Management Development Program and Technician Supervisory Training program for VMA. The considerable human resource expertise, strategic planning skills, hands-on teaching style, and roll-up-your-sleeves attitude Scott possesses are tailor-made for the restoration industry. Scott earned his bachelor’s degree in human resource management and his master’s degree in organizational leadership, both from Geneva College.
Timothy E. Hull, CR – Business Development Advisor
Tim has a wealth of expertise in operations. Prior to joining VMA, he was Branch Manager and General Manager at a disaster restoration company with over $6M in annual revenue. He then became National Disaster-Response Manager at a leading $100M disaster restoration company. To those who face operational challenges in this industry, Tim brings firsthand insight and mastery of large-scale restoration operations, along with the systems and procedures to solve those challenges. Tim founded VMA’s Restoration Project Management course and conducts the Restoration Estimating workshop. Tim earned his bachelor’s degree in business from Montana State University.
Tom Cline – Business Development Advisor
Tom has a 35-year background in sales, marketing, and operations. He is a consultant, trainer, and former adjunct professor at Stark State College. His experience includes executive coaching, job costing, sales management and sales force development. Tom’s educational degrees include a bachelor’s degree in economics and mathematics from Denison University and a master’s degree in operations and finance from the University of Pittsburgh. Tom founded VMA’s Sales Force Development program.
John Monroe – Business Development Advisor
John brings a unique perspective to VMA with 30 years as a sales executive for a Fortune 500 floor covering manufacturer, and then as an entrepreneur of a commercial kitchen exhaust restoration and cleaning company. His ability to develop, motivate, and oversee top-performing teams focused on exceeding goals in the areas of sales, cost control, and new business development has proven beneficial to helping clients with their businesses. John’s experience also includes operating his own sales management consultancy to help companies retool their selling strategies, business plans, and sales management skills with the goal of sustained sales excellence in any economic condition. John earned his bachelor’s degree in economics from Clemson University.
Bill Prosch, CR – Business Development Advisor
As a Certified Restorer, Bill has an in-depth understanding of restoration business operations. Having owned and run restoration companies for over 30 years, he brings firsthand experience and a clear understanding of the challenges small business owners face and how to overcome them. Bill started his own cleaning and restoration/construction company in 1983. He filled many roles as he grew that organization to $4M in annual revenue with over thirty employees. Bill’s unique insights and years of experience make him highly qualified to help restoration business owners address the challenges they face as they grow their companies.
Karen Violand – CFO
Karen, as owner of Aurora Business Resources, provides general bookkeeping and accounting services to VMA. Prior to founding Aurora, Karen was a senior pricing analyst at a Fortune 500 trucking company, where she was responsible for developing pricing formulas, analytical programming, departmental budgeting, and competitor analysis. Karen had the opportunity to personally work with Dr. W. Edwards Deming in development of pricing structure. Karen holds a bachelor’s degree in sociology and anthropology and an MBA in finance, both from The University of Akron.
Heidi McIlvain – Program and Administration Coordinator
Heidi has a background in customer relations and program management. With her previous employment as program director for a local non-profit organization, she has experience in the development, implementation, and evaluation of programs. Likewise, through her director role Heidi gained valuable understanding of customer relations, effective communication, tenacity, and leadership—all of which were cultivated to advance relationships within the programs for which she was responsible.