Violand Management Associates enriches the lives of business owners and their teams by helping them achieve their goals and aspirations.


We are a professional learning organization viewed by others as the benchmark for comprehensive business consulting in the industries and markets we service. We consistently better ourselves through research, discovery, and real-world experiences while remaining dedicated and giving everything we have at all times to our clients, stakeholders, and each other.


Unquestioned ethics
Always working to better ourselves
Giving everything we have all the time
Honesty, integrity, collaboration
Loyalty to the present and the absent

Company Overview

Founded by Chuck Violand in 1987, Violand Management Associates (VMA) is recognized as the leading consultancy in North America dedicated to executive development, management training, and business performance maximization for entrepreneurial restoration and cleaning companies. The mission of Violand Management is to transform the lives of small business owners and their employees by helping them develop the skills that will allow them to enjoy financial success and accomplish their goals. Our team of expert advisors works one-on-one to bring advanced, customized business solutions to your company. By combining our advisory services with our industry-leading professional training programs, we are able to offer a wide range of opportunities for restoration and cleaning business owners to develop their people and to maximize their profits. VMA training classes are approved for IICRC and RIA Continuing Education Credits. Our Restoration Project Management program is the only certified professional training program for restoration project managers where graduates receive a Certificate of Restoration Project Management from Kent State University and Violand Management. VMA is headquartered in North Canton, Ohio. If you are interested in more information on any program or service that Violand Management offers, or would like to speak to a member of the VMA team, click here for our contact page.

Executive Team

Chuck Violand – Founder

Chuck founded Violand Management Associates in 1987 with the objective of helping owners of restoration and cleaning companies build profitable businesses for their long-term professional and personal success. As an author and popular keynote speaker, Chuck is a respected authority on entrepreneurial small businesses, having spent over thirty years as both a business consultant and executive coach. Chuck is a regular contributor to trade journals and newsletters, and is the author of the popular weekly leadership series Monday Morning Notes.

Timothy E. Hull, CR – Director of Operations

Tim is a leading expert on operations and organizational development in the restoration and cleaning industries. Tim has served as a general manager and a national disaster-response manager for two well-respected, high performing restoration companies. Tim is currently Director of Operations and a Business Development Advisor for Violand Management, working one-on-one with owners, managers, and key employees of restoration companies throughout North America. Tim earned his bachelor’s degree in business from Montana State University.

Karen Tuersley – Director of Administration

Karen’s expertise is in administration, project management, and copy editing. She has experience in small, entrepreneurial companies, as well as large corporations, and a proven ability to interact effectively with those at all levels of business. Before joining VMA, Karen was the Administration/Operations Manager for a fast-growing Inc. 500 company. Prior to that, Karen earned her Greenbelt in Six Sigma Quality at General Electric (GE) where she served as an executive assistant to several vice presidents.

Jeff Jones – Director of Sales and Marketing

Jeff brings a range of experience in professional sales and marketing involving all levels of decision makers. Most recently, Jeff was VP of Sales and Marketing for a nationally recognized, all natural cleaning product. Prior to that, Jeff was a top-level territory manager for a Fortune 500 flooring company, after which he became a managing partner in the hardware industry, specializing in catastrophic restoration cost estimation. Jeff holds a bachelor’s degree in marketing with a double minor in sales and management from The University of Toledo.

Advisory Services

Scott Tackett – Business Development Advisor

Scott is recognized as the leading authority in human resources, organizational development, and organizational leadership in the restoration and cleaning industries. As a Business Development Advisor for Violand Management, he consults with numerous businesses and professionals to help them achieve maximum growth. Scott is also a facilitator, business trainer, and adjunct professor for Kent State University. Scott earned his bachelor’s degree in human resource management and his master’s degree in organizational leadership, both from Geneva College.

Tom Cline – Business Development Advisor

Tom has decades of experience in sales, marketing, executive coaching, sales management, and business planning. As a Business Development Advisor for Violand Management, Tom serves his clients in the restoration and cleaning industries by providing high-level coaching and hands-on training. Tom specializes in finding creative ways to achieve highly profitable growth through designed marketing campaigns and proven sales and business strategies. Tom earned his bachelor’s degree in economics and mathematics from Denison University and a master’s degree in operations and finance from the University of Pittsburgh.

John Monroe – Business Development Advisor

John is an accomplished authority in sales, sales management, and entrepreneurship with experience as a sales executive for a Fortune 500 manufacturer and the founder and principle of a commercial kitchen exhaust restoration and cleaning company. As a Business Development Advisor for Violand Management, John’s business experience and coaching style helps his clients exceed their goals in areas of sales, cost control, and producing high-performing teams in any competitive environment. John earned his bachelor’s degree in economics from Clemson University.

Bill Prosch, CR – Business Development Advisor

Bill is a highly respected coach, mentor, and entrepreneur within the restoration industry. After owning and running successful restoration companies for over thirty years, Bill transitioned into consulting and, as a Business Development Advisor for Violand Management, advises owners, managers, and key employees on overcoming difficult challenges and achieving professional goals. Bill has also served as a trainer and an expert witness for the restoration industry. His unique insights and years of experience make him highly qualified to help business owners address the challenges they face as they grow and develop their businesses.

Chris McQueen – Business Development Advisor

Chris is a veteran of the restoration industry, having worked as an independent claims adjuster before becoming an estimate reviewer and, most recently, a district manager for the world’s largest independent claims management company. In this position he was a business coach and team development specialist from a systems and profits perspective with critical insights about the future state of claims handling. As a Business Development Advisor for Violand Management Associates, Chris targets sustained growth and profitability for his clients through team building, conflict resolution, and data analysis. Chris makes valuable connections between processes, teams, owners, and the restoration industry to provide future benefits to individuals and small businesses.

Organizational Support

Karen Violand – CFO

Karen, as owner of Aurora Business Resources, provides general bookkeeping and accounting services to VMA. Prior to founding Aurora, Karen was a senior pricing analyst at a Fortune 500 trucking company, where she was responsible for developing pricing formulas, analytical programming, departmental budgeting, and competitor analysis. Karen had the opportunity to personally work with Dr. W. Edwards Deming in development of pricing structure. Karen holds a bachelor’s degree in sociology and anthropology and an MBA in finance, both from The University of Akron.

Adrienne Gray – Administrative Assistant

Before joining VMA, Adrienne worked as an administrative assistant for a Fortune 500 healthcare company where she supported the director of care management. Prior to that, she worked with several smaller companies where her responsibilities were centered around human resources, employee orientation training, and dedicated work in Excel spreadsheets. Adrienne achieved her bachelor’s degree in public health with a concentration in health administration from Kent State University.

Allison Bancroft – Administrative Assistant

For most of her career, Allison worked as a Retail Operations Manager where she oversaw the operations of a local chain of nationally recognized stores. While there, she gained experience in customer service, new employee training, and organization. Her biggest accomplishment was creating and implementing a new customer service training program for all store employees. Prior to her work in the retail world, she was employed by several small businesses to work in various office positions.