As we’ve seen, COVID Whiplash (COVID-W) can affect any area of a business: finance, customer service, operations, sales and marketing, and even human resources. It

For years I’ve been telling business owners that the financial performance of their company follows their behavior, and their behavior follows their thinking. If you

It’s hard to believe it was just a short twenty-eight months ago when an uninvited guest now known as COVID-19 decided to pay the world

Developing as a supervisor or manager demands a different set of skills than performing technical work. Soft skills such as communication, listening, empathy, and coaching

In most trade industries, and especially within restoration and cleaning, there is a significant amount of training geared toward helping new frontline hires gain the

Early in my consulting career I assembled a list of six “laws” that appeared to govern how small business was done. I referred to them

As I mentioned in Part I of this series, we tend to think of competitors as other companies in our same market delivering similar products