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The Violand Institute

Restoration Industry Virtual Academy

Companies do not grow people, people grow companies.

Overview of The Violand Institute

The Violand Institute allows you to control your company’s training schedule while receiving the highest level of professional education. It is online leadership, management, and sales training for busy restoration, cleaning, and service companies that aspire to excellence.

About the The Violand Institute

Content

Training and education for managers, frontline employees, and salespeople. Each course is specifically designed to provide an interactive learning experience. Courses cover the professional topics of leadership, accounting and finance, sales and marketing, hiring, management, and business acumen.

Structure

courses separated into modules, allowing users to manage their time and focus their training. Pre- and post-testing assures learning. Courses are interactive, offer downloadable materials, and were developed by recognized subject and industry experts. Online education for today’s busy professional.

Benefits

Today’s most effective and profitable restoration, cleaning, and service companies understand it is their people who are their competitive advantage. Companies who engage in professional training for managers, frontline employees, and salespeople outperform and out earn their competitors.

Your restoration employees will learn

  • Frontline Foundational Courses

    Business Communication
    The ability to communicate well is an essential, and many experts believe the most important, skill for business success.

    Business Etiquette
    How to properly interact with customers, co-workers, and others in person, on the phone, and digitally.

    Customer Service
    Deliver outstanding customer service and learn to deal with angry, rude, and unrealistic customers.

    Personal Management
    Assess your current behaviors and make improvements that make the most of the money, time, and energy in your life.

    Working Effectively with Others
    How to best provide feedback, deal with angry and difficult people and resolve conflicts within the workplace.

    Customer Service
    Deliver outstanding customer service and learn to deal with angry, rude, and unrealistic customers.

  • Management Courses

    Conducting More-Effective Meetings:
    three essentials of effective meetings and how long meetings should last. Ensure your meetings are productive by planning, leading, and following-up on action items.

    Developing Your Sales Plan:
    proven strategies and tools to create an achievable plan with clear expectations and increase your book of business using a focused approach.

    Employee Engagement:
    Knowledge, tips, and tools provided in this course to create and build engagement. The payoff will be greater job satisfaction for employees and greater success for your business.

    Resolving Conflict:
    Differentiate between behavior- and issue-based conflict and which to resolve first when a conflict involves both. Practice by using a matrix of conflict resolution options to improve your abilities.

    Basic Business Numbers:
    Reports may seem overwhelming, this course simplifies the material even for those lacking accounting experience. Interpret your business’ basic financial reports as they relate to operational performance, and use financial KPIs to measure effectiveness.

    Basic Business Strategy:
    Different categories and types of KPIs and how each can and should be applied in your business. Discover the difference between trends and correlations when evaluating results to measure true business performance.

  • Sale Videos

    Behavioral Style Selling:
    Business to Business Sales:
    Business to Consumer Sales:
    Effective Sales Planning:
    Sales Management | Virtual Selling:
    Voicemail Messages:

    Foundational Sales Strategies:
    LINK Networking:
    List Technique:
    Frontline & Operations:
    Sales Management | SMART:

    Overcoming Objections:
    Pre-Call Plan:
    Psychology of Selling:
    Referrals:
    Sales Management | Coaching:

Enable Restoration Managers to:

Pre - and Post-Testing

To measure increases in understanding and application, learning is demonstrated through pre- and post-testing at the beginning and end of each course.

Three Unique Educational Courses

The Violand Institute offers educational tracks for Managers, Frontline employees, and Salespeople. Each track includes courses on specific skills and behaviors that are crucial for success.

Customized Courses

Each track offers courses deemed by Violand Management as essential for employees at their level within the organization. A variety of courses offered allows for customized learning.

Downloadable Materials

Courses offer downloadable resource materials to make the implementation of the information learned straightforward and less complicated, providing a quicker return on investment.

Courses Offered in Modules

To accommodate busy schedules, each course is divided into modules that you work through at your own pace. Modules can be stopped and restarted where you left off.

Expert Faculty

Every course is developed by a subject matter expert and built internally from the ground up, providing online learning unrivaled in the restoration, cleaning, and service industries.

Particpant Feedback Survey Answers

Satisfied/very satisfied with the program

The program was worth the time invested

Would recommend the program to others