Delivering Outstanding Customer Service, developed by Steve Toburen, reveals that the quality of the services you provide is, in many cases, not as important as how you treat your customers.

Many services have become commodities, so what more often separates suppliers today is their level of customer service.

The course includes practical, checklist-backed skills needed to deliver outstanding customer service, while including guidance on the most-effective way to deal with angry, rude, and unrealistic customers.

Delivering Outstanding Customer Service is approved for 1 CEC hour through IICRC and RIA.