Business etiquette is much more than just being polite. As course developer Timothy E. Hull, CR explains, it includes a wide range of professional behaviors.

Practicing appropriate etiquette in business situations will encourage more positive, productive, and profitable interactions, while setting you apart as a true business professional.

Business Etiquette includes practical advice on how to properly interact with customers, co-workers, and others in person, on the phone, and digitally.

Business Etiquette is approved for 1 CEC hour through IICRC and RIA.