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The Sustained Profitable Growth™ System for Restoration and Cleaning Companies

Violand’s Unique Approach

Sustained business growth only results from developing and holding accountable all three areas of your restoration or cleaning business.

Your company’s performance and profitability follow—they do not lead. They are the result of the business decisions and activities that take place prior to showing up on sales reports or financial statements. They are indicators. So if you want to improve the performance and profitability of your company, then you must improve the decisions people make and the activities in which they engage. Then, and only then, will the improved performance of your company become achievable and consistent with your goals.

“Success works as a cycle – growth and contraction, balancing and unbalancing – all while you’re encountering hurdles that get higher and higher over time.” – Julien Smith, Author of The Flinch

It is this unique approach to business that led Violand Management Associates to develop the Sustained Profitable Growth System for working with businesses. Addressing a business problem—whether it’s profitability, growth, employee morale, cash flow, or a variety of other common issues—without addressing the root cause of the issue is like taking pain relief medicine for a cold. It might make you feel better for a while, but in the long run, it does not help because it doesn’t address the root cause of the problem.

The Sustained Profitable Growth System is an explanation of the intersection of, and interaction between, the three underlying dynamics that lead to a business’s ability to sustain profitability as it grows. Over-focusing on one or two of the dynamics while ignoring the other creates friction within the company, thereby creating drag and throwing the company out of balance. Ultimately this can lead to a company’s growth stalling or declining. You can have the best policies and procedures in the restoration and cleaning industries, but if the right people aren’t performing them or if the owner or managers aren’t holding people accountable for results, they lose their effectiveness, resulting in declined profitability and service levels.

“I was never the smartest guy in the room. From the first person I hired, I was never the smartest guy in the room. And that’s a big deal. And if you’re going to be a leader – if you’re a leader and you’re the smartest guy in the room, you’ve got real problems.” – Jack Welch

ExecutiveVennCircleExecutive Development

The first dynamic (Executive Development) addresses developing self-awareness and leadership skills within the leaders of the organization. While this is often seen as the “soft” side of the business, it is in fact the most critical, for without these skills the long-term performance of the other two dynamics can be seriously compromised and “A” level talent in the organization will tend to find a different executive team with which to work. VMA takes great strides to understand the acumen, needs, and expectations of the Executive Team and partner with them to achieve their desired results.

VMA addresses Executive Development through:

Violand’s Advisory Services

VMA’s business consultants are specially trained to work with entrepreneurs and their unique personalities to help them achieve higher levels of leadership, management, and business acumen. Read more…

Violand’s Customized Programs, Webinars, and Workshops

VMA offers a wide variety of industry-specific management and leadership training customized to your needs. Read more…

Violand’s Management Development Program

Scott Tackett facilitates a Master’s level program on fundamental, advanced leadership and management behaviors for owners and key managers in restoration and cleaning small businesses. Read more…

The Violand Executive Summit

Violand’s premier program offers a two-day management and leadership retreat that, over time, culminates in receiving a Diploma in Small Business Management from Kent State University. Read more…

“Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.” – Aristotle

PersonnelVennCirclePersonnel Development

The second dynamic (Personnel Development) has to do with learning how to develop and work with a highly talented team. It addresses challenges on two levels: effective communication between the business leader and his team and helping managers work effectively together as a cohesive team rather than simply as a group of talented individuals. VMA advisors get to know your managers and help them to deliver superior levels of performance from themselves and the company.

VMA addresses Personnel Development through:

Violand’s Advisory Services

VMA’s business consultants are specially trained to work with entrepreneurs and their unique personalities to help them achieve higher levels of leadership, management, and business acumen. Read more…

Violand’s Customized Programs, Webinars, and Workshops

VMA offers a wide variety of industry-specific management and leadership training customized to your needs. Read more…

Violand’s Management Development Program

Scott Tackett facilitates a Master’s level program on fundamental, advanced leadership and management behaviors for owners and key managers in restoration and cleaning small businesses. Read more…

The Violand Executive Summit

Violand’s premier program offers a two-day management and leadership retreat that, over time, culminates in receiving a Diploma in Small Business Management from Kent State University. Read more…

Violand’s Restoration Project Management Program

Recognized as the industry benchmark in project management training, Tim Hull, along with 10 additional industry experts and university professors, provides an in-depth look at every job function specific to restoration project management with a focus on professionalism and profitability. Read more…

Violand’s Restoration Estimating

Tim Hull leads a two-day comprehensive training program on the professional side of estimating, including sales, relationship building, negotiation, accurate pricing, proper scope techniques, and estimate formatting. Read more…

Violand’s Sales Force Development

Tom Cline leads a 16-week, web-based instructional sales program specific to restoration sales, including proper habits and sales techniques along with market specific process maps showing how to implement them within each territory. Read more…

Violand’s Technician Supervisory Training

Scott Tackett provides a comprehensive, web-based training series on fundamental coaching and supervision behaviors for front-line managers resulting in more professional and profitable job-sties. Read more…

“Chase the vision, not the money. The money will end up following you.” – Tony Hsieh, Co-Founder Zappos

BusinessVennCircleBusiness Development

The third dynamic (Business Development) addresses the technical components of the business. These are the more measurable dynamics that we often associate with business performance, such as business strategy, sales growth, profitability, cash flow, job performance, service quality, and KPIs. These are also the dynamics business owners and managers often default to when trying to find the causes of poor business performance. VMA works with you to install best practices in all areas of your business and to manage the organizational changes that take place in growing companies while providing you with tracking and reporting systems to measure your progress.

VMA addresses Personnel Development through:

Violand’s Advisory Services

VMA’s business consultants are specially trained to work with entrepreneurs and their unique personalities to help them achieve higher levels of leadership, management, and business acumen.

Violand’s Customized Programs, Webinars, and Workshops

VMA offers a wide variety of industry-specific management and leadership training customized to your needs.

Violand’s Business Planning Retreats

For over ten years VMA has been the leader in helping small business restoration and cleaning companies draft detailed and comprehensive strategic plans to guide them and help their executives and key employees to manage the business.

When all three dynamics of the company are in alignment and performing effectively together, the business is able to achieve what we refer to as The Sweet Spot—the place where the company is enjoying sustained profitable growth. The Sweet Spot is not easily achieved; it takes a focused effort. Once achieved, how long a company can maintain The Sweet Spot will be affected by influences both inside and outside the company. As a company grows, it’s only natural that the three dynamics would move in and out of balance. Understanding that the underlying drivers that lead to a successful business go beyond the obvious, measurable dynamics will help you to focus your efforts on the areas that can have the greatest affect on returning the company to balance…and ultimately to sustained profitable growth.

“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.”– Benjamin Franklin

Violand Management Associates – Developing People and Profits