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The Violand Institute – Time For Your Greatest Asset

Online, on demand education for the restoration and cleaning industries offered through interactive, adult learning courses covering subjects you need to master to advance your performance, service, and increase profitability.

The Violand Institute offers three distinct tracks for Executives, Managers, and Front-Line employees. Each track provides courses and material appropriate for advancing at that level. Each track has required and elective courses ensuring education of essential subjects and an ability to customize your experience based on your needs and experience. Graduates of each track receive a Certificate from The Violand Institute. Companies may purchase one of the three following subscription levels.

  • Silver Level: Single user, one track – Purchase a one-year subscription for a single user to complete one track
  • Gold Level: Multiple users, one track – Purchase a one-year subscription for up to six users to complete one track
  • Platinum Level:  Unlimited users, one track – Purchase a one-year subscription for unlimited users and usage of one track
To register for courses and pricing information call +1 800 360 3513

The Management Track

Graduates receive a Certification in Management Studies from The Violand Institute along with a complimentary 1-hour consulting session with a Violand Business Development Advisor.

To graduate a participant must complete all four required courses and any five electives.

Required Courses

Time Management for Managers

Two Modules Facilitated by Scott Tackett – Violand Business Development Advisor
Course Description
Time management is not about doing too many things in less time. It’s about doing the right things, at the right time, in the right way. In this course we cover the important keys to time management. We look at how different personality types view activity, stress, and time management. We discuss how to change behaviors and prioritize tasks. We review different available time management systems and the positives and negatives of each to get better organized for your individual style and preference. Finally, we show you how to conduct important daily business planning sessions to get a firmer control on your day to improve your output and efficiency so you can go to bed each night with more confidence you completed what you needed to do.

Learning Objectives
  1. To understand what managing time really means
  2. What are the keys to time management and realizing it’s really about managing your behavior not your time
  3. Become aware of and recognize the Five (5) personality types that can sabotage your time management skills
  4. To learn the difference between being “busy” and “productive”
  5. How to plan ahead, how to handle interruptions and finally how to maximize your personal effectiveness by deciding what is working and what is not and then making better choices
  6. The importance of using tools and resources as a time-management system to assist in your organization and then develop your personal effectiveness to get more done in the same amount of time.
  7. Develop a positive mental attitude and use ambition as the motivator rather than fear.
  8. Develop your own individualized plan of action.

The Fundamentals of Management

Two Modules Facilitated by Scott Tackett – Violand Business Development Advisor
Course Description
In the first module we will explore the growing dominance of innovation, define management and its role in an organization, learn the four most crucial management functions, and how to use them to achieve organizational goals. The second module studies organizational performance through effectiveness and efficiency. We then cover three unique types of management skills and what to do when they fail. We discuss how to manage at different levels in an organization and in different roles. We learn about unique challenges in small businesses and non-profits. The course concludes with an in depth look at state-of-the-art management competencies.
Learning Objectives
After completing this course, the student will be able to:

  1. Understand the four management functions and the types of management activities associated with each.
  2. Recognize the difference between efficiency and effectiveness and their importance for organizational performance.
  3. Learn three skills that are critically important for managers in the restoration and cleaning industries.
  4. Understand the key roles that managers in the 21st century workplace must perform well in order to be successful.
  5. Understand the personal and professional challenges involved in becoming a successful manager.
  6. Recognize the innovative and creative competencies needed to be an effective manager in today’s environment.

Business Numbers for Managers

Two Modules Facilitated by Timothy E. Hull, CR – Violand Business Development Advisor
Course Description
Module 1 outlines the importance of managers understanding numbers as they pertain to both the business and taxes. It shows in detail accounting basics and Generally Accepted Accounting Principles (GAAP). We will then discuss Cash vs. Accrual Basis Accounting and the pros and cons of each. Also covered is tax accounting, types of accounts, general ledgers and chart of accounts, and learn the intricacies of assets, expenses, liabilities, and capital and how they affect financial performance. Module 2 covers the 3 basic financial reports: balance sheet, income statement, and statement of cash flow. Learn how to conduct a cash flow forecast and interpret financial statements through benchmarking and KPI’s. Also learn multiple types of analysis you can perform to better understand your financial health. Module 3 covers sales vs. revenue, earned revenue calculations, financial adjustments, and over/under billings. There is also a full summary of all three modules.
Learning Objectives
  1. Learn the difference between cash and accrual accounting methods.
  2. Learn the difference between tax accounting and managerial accounting.
  3. Understand the basic components of a business’ income statement, balance sheet, and cash flow report.
  4. Interpret a business’ basic financial reports are they relate to operational performance.
  5. Identify Key Performance Indicators which can be developed and tracked from business financials.
  6. Understand how to calculate Work in Progress and over-/under-billings adjustments

Resolving Conflict

Two Modules Facilitated by Tim Kraft – President and Founder of WordKraft Business Writing
Course Description
Module one defines conflict and helps participants understand why conflict, when managed correctly, is normal, natural, and healthy. Go in depth into different types of conflict and understanding the unique challenges of each. Study conflict resolution options and learn your role in resolving conflicts including when to get involved and avoiding getting in the way. Module 2 covers the intricacies of conflict management and resolution. Learn the six steps to effective conflict resolution and creating positive employee interactions. Master the difficult skill of active listening and understand it’s role in conflict resolution. The module concludes with a full summary of the course.
Learning Objectives
  1. Demonstrate, by providing examples, his/her awareness of what constitutes a conflict.
  2. Explain both the negative and positives aspects of conflict in the workplace.
  3. Discriminate between issue- and behavior-based conflicts.
  4. Describe four options for addressing conflict, with benefits and drawbacks of each.
  5. Explain when to attempt to resolve conflict, and when to ignore conflict.
  6. Give the six steps in the conflict-resolution process, and describe the appropriate actions for each step.
  7. Describe the importance of each of the four tools for creating positive employee interactions: Focus on performance, assume positive intent, Consider the consequences, and Actively listen.
  8. Provide active listening responses to employee comments.
Elective Courses

Conducting More Effective Meetings

Two Modules Facilitated by Tim Kraft – President and Founder of WordKraft Business Writing
Course Description
Module 1 focuses on how to plan and prepare for meetings. It begins with why do we have meetings and really what should we be trying to accomplish. Learn the essentials of good meetings. Identify when you should and should not have a meetings and how to define the real cost in dollars of having a meeting. Understand how to build effective and clear meeting agendas and when to distribute them. Module 2 covers managing an running an effective meeting. Learn what goes into meeting preparation and the leadership involved. Master balancing the conversation and staying on track and on time as well as who and when to take notes. The module concludes with steps to take after a meeting and a full summary of the course.
Learning Objectives
  1. Learn how to be productive, efficient, and conduct effective follow-up for any meeting.
  2. Discuss the different types of meetings, how to outline and structure each, and who should attend?
  3. Identify the true cost of every meeting in terms of not only time but dollars.
  4. Review sample agendas and download customizable ones for your company.
  5. Learn how to balance the conversation, keep to the agenda, avoid distractions, and accomplish the meeting goals.

The Five Foundations of Leadership

Two Modules Facilitated by John Monroe – Violand Business Development Advisor
Course Description
This course will define the differences between being a Leader and a Manager. Once you understand of the difference in the two roles we will review the what makes a person be considered a great leader. We will also review the difference between traits and character. Then we will then explore fundamental personality traits that great leaders are born with. Next we will talk about attributes or characteristics that great leaders exhibit. We will study five 21st century leaders and their leadership styles. Finally, we analyze some leadership strategies great leaders use and how you can use them to develop your team.
Learning Objectives
After completing this course, the student will be able to:

  1. Describe the difference between being a Leader and a Manager, and demonstrate how to balance employee and organizational needs.
  2. Review five essential characteristics that leaders exhibit, and demonstrate how they are essential to being a leader.
  3. Understand why these five attributes are “must-haves” in order to be a leader, and how leaders use them to develop their teams and create great companies.
  4. Differentiate between five 21st century leadership styles, and decide if a great leader is able to use multiple leadership styles to lead their team to greatness.
  5. Identify the five Leadership Strategies used by great leaders to get their team’s buy-in to execute their vision.

The Five Foundations of LeadershipThe Fundamentals of Key Performance Indicators

Four Modules Facilitated by Timothy E. Hull, CR – Violand Business Development Advisor
Course Description
This four module course takes an in depth look at the world of Key Performance Indicators (KPI’s). Module 1 defines KPI’s and how they are used. Learn how they should be included in your company’s strategic plan to provide accountability and accurate reporting. Learn SMART criteria and the difference between Lagging and Leading Indicators. Module 2 defines the multiple different categories of KPI’s and how and when to use them. Module 3 shows you how to create Key Performance Indicators and specifically learn how to identify the ones most important to your company. It also shows you how to use KPI’s to perform vital Benchmarking to evaluate performance. Module 4 instructs on how to interpret data through reporting, analyzing, and identifying results. It also covers weekly, monthly, quarterly, and yearly metrics you must perform. The course concludes with comprehensive summary of all four modules.
Learning Objectives
  1. Learn the difference between cash and accrual accounting methods.
  2. Learn the difference between tax accounting and managerial accounting.
  3. Understand the basic components of a business’ income statement, balance sheet, and cash flow report.
  4. Interpret a business’ basic financial reports are they relate to operational performance.
  5. Identify Key Performance Indicators which can be developed and tracked from business financials.
  6. Understand how to calculate Work in Progress and over-/under-billings adjustments.

The Basics of Business Strategy

Four Modules Facilitated by Tom Cline – Violand Business Development Advisor
Course Description
Module 1 is an introduction to business strategy. It explains what it is and why it is so important. We will explore how to use your company’s mission and vision and how to conduct an effective SWOT analysis. Finally, we will learn the difference between a business plan and a strategic plan and how they work together. Module 2 covers Michael Porter’s Five Forces Model and how it affects your business and begins a introduction into differentiation. Module 3 discusses strategic options and expands on differentiation and how to use it to separate your company from your competitors in the minds of your customers. We also cover using a growth matrix and the benefits of an outside-in model. Module 4 provides a framework for crafting a successful strategic plan and shows not only how to “play the game” but how to “win the game”. We also define the role of owners and managers in executing the plan and provide a full course summary.
Learning Objectives
  1. Understand the importance of business strategy and how it differs from a Business Plan
  2. Recognize the 5 forces that constitute competition within an industry, how they impact the restoration industry and affect business strategy.
  3. Be able to apply the Growth matrix and ‘Outside In’ model to development of strategy for your business.
  4. Know the 5 questions that drive the essential steps in developing an effective strategy for your business

Developing Your Sales Plan

Four Modules Facilitated by Tom Cline – Violand Business Development Advisor
Course Description
In module one Tom helps you understand the need and importance of a well-defined sales plan and how to go about creating one. We will show you how to set sales objectives and goals. Learn how to identify and analyze target markets and create sales activities and inputs. In the second module, we’ll first talk about outputs from the sales plan. Then we will focus on what you need to do to manage the plan, track progress toward your goals, and adjust or adapt your sales plan over time.
Learning Objectives
  1. The learner will understand all of the information that must be included in an effective annual Sales Plan
  2. When the course is completed the student will understand how to translate revenue (dollar figures) goals into targets for number of restoration jobs, number of referral sources and number of sales calls.
  3. The learner will come away from the program with an understanding of the sales process, how to track progress of individual prospects through the steps and what metrics to use to capture account ‘close’.
  4. At the end of the course the learner will understand the structure of, and how to conduct, an effective Sales Meeting
  5. Draw from their business plan to create sales plan objectives.
  6. Identify specific tactics to accomplish each sales plan objective.
  7. Identify appropriate target markets related to the sales tactics.
  8. Explain how and why to track sales-related activities and performance.

The Basics of Hiring Top Talent – Under Construction

Building an Effective Project File – Under Construction

The Executive Track

Graduates receive a Certification in Executive Studies from The Violand Institute along with a complimentary 1-hour coaching session with a Violand Executive Coach.

(Currently under construction, will be offered in 2018)

The Frontline Track

Graduates receive a Certification in Professional Skills from The Violand Institute.

(Currently under construction, will be offered in 2017)


TVI MainYour Greatest AssetHow It Works

To register for courses and pricing information call +1 800 360 3513