Company Overview

Founded by Chuck Violand in 1987, Violand Management Associates (VMA) is recognized as a leading consultancy in North America dedicated to executive development, management training, and business performance maximization for entrepreneurial restoration and cleaning companies. The mission of Violand Management is to transform the lives of small business owners and their employees by helping them develop the skills that will allow them to enjoy financial success and accomplish their goals. Our team of expert advisors works one-on-one to bring advanced, customized business solutions to your company. By combining our advisory services with our industry-leading professional training programs, we are able to offer a wide range of opportunities for restoration and cleaning business owners to develop their people and to maximize their profits. VMA training classes are approved for IICRC and RIA Continuing Education Credits. Our Restoration Project Management program is the only certified professional training program for restoration project managers where graduates receive a Certificate of Restoration Project Management from Kent State University and Violand Management. VMA is headquartered in North Canton, Ohio. If you are interested in more information on any program or service that Violand Management offers or would like to speak to a member of the VMA team, click here for our contact page.

Executive Team

Chuck Violand – President and CEO

Chuck founded Violand Management Associates in 1987 with the objective of helping owners of restoration and cleaning companies build profitable businesses for their long-term business and personal success. Having owned his own restoration and cleaning company for 27 years, Chuck brings firsthand knowledge and experience of the inner workings of the industry. In addition, he has almost 30 years’ experience consulting to small business owners and their management teams. Chuck is a regular contributor of articles to several newsletters and trade publications on the subject of growing and managing small businesses. Chuck is a popular keynote speaker at conventions and trade shows who is recognized as an authority on entrepreneurial small businesses and is a member of the board of directors of the Restoration Industry Association (RIA).

Karen Tuersley – Director of Administration

Karen’s expertise is in administration and program management. At VMA, she handles all the behind-the-scenes coordination of our programs and events. Before joining VMA, Karen was the Administration/Operations Manager for a fast-growing Inc. 500 company. Prior to that, Karen earned her Greenbelt in Six Sigma Quality at General Electric (GE), where she served as an Executive Assistant to several Vice Presidents.

Jeff Jones – Director of Sales and Marketing

Jeff brings a range of experience in professional sales and marketing involving all levels of decision makers. Most recently, Jeff was VP of Sales and Marketing for a nationally recognized, all natural cleaning product. Prior to that, Jeff was a top-level territory manager for a Fortune 500 flooring company, after which he became a managing partner in the hardware industry, specializing in catastrophic restoration cost estimation. Jeff holds a Bachelor’s degree in Marketing with a double minor in Sales and Management from The University of Toledo.

Advisory Services

Scott Tackett – Business Development Advisor

Scott is a facilitator, business trainer, and adjunct professor at Kent State University. Scott came to VMA after a 32-year background in manufacturing, human resource management and organizational leadership. Scott founded both the Management Development Program and Technician Supervisory Training program for VMA. The considerable human-resource expertise, strategic planning skills, hands-on teaching style, and roll-up-your-sleeves attitude Scott possesses are tailor made for the restoration industry. Scott earned his Bachelor’s Degree in Human Resource Management and his Master’s Degree in Organizational Leadership, both from Geneva College.

Timothy E. Hull, CR – Business Development Advisor

Tim has a wealth of expertise in operations. Prior to joining VMA, he was branch manager and general manager at a disaster restoration company with over $6M in annual revenue. He then became national disaster-response manager at a leading $100M disaster restoration company. To those who face operational challenges in this industry, Tim brings firsthand insight and mastery of large-scale restoration operations, along with the systems and procedures to solve those challenges. Tim founded VMA’s Restoration Project Management course and conducts the Restoration Estimating workshop. Tim earned his Bachelor’s Degree in Business from Montana State University.

Tom Cline – Business Development Advisor

Tom has a 35-year background in sales, marketing, and operations. He is a consultant, trainer, and former adjunct professor at Stark State College. His experience includes executive coaching, job costing, sales management and sales force development. Tom’s educational degrees include a Bachelor’s Degree in Economics and Mathematics from Denison University and a Master’s Degree in Operations and Finance from the University of Pittsburgh. Tom founded VMA’s Sales Force Development program.

Organizational Support

Karen Violand – CFO

Karen, as owner of Aurora Business Resources, provides general bookkeeping and accounting services to VMA. Prior to founding Aurora, Karen was a Senior Pricing Analyst at a Fortune 500 trucking company, where she was responsible for developing pricing formulas, analytical programming, departmental budgeting, and competitor analysis. Karen had the opportunity to personally work with Dr. W. Edwards Deming in development of pricing structure. Karen holds a Bachelor’s Degree in Sociology/Anthropology and an MBA in Finance, both from The University of Akron.